Thank you for visiting our website. COMPO is not just concerned about the care and protection of your plants. The protection of your privacy when collecting and processing personal data is also a matter we take very seriously. The following information aims to provide you with an overview of the processing of your personal data by us and of your rights under data protection legislation. We process personal data that we receive whenever our website is accessed by, among others, customers/applicants or other interested parties (hereinafter referred to as 'you'). The type of data we process and how we use it depends primarily on the requested or agreed services; therefore, not all the information below will be applicable to you. Which entity controls the data processing and which entity can I contact in this regard?
The controller is :
COMPO Benelux nv - Venecolaan 56 - B-9880 Aalter
Phone : +32(0)9 311 00 00
E-mail : email@example.com
You can reach our company's data protection officer at the above address using the keywords DATA PROTECTION or using the following email contact: firstname.lastname@example.org.
1. WHY DO WE PROCESS YOUR DATA (PURPOSE OF PROCESSING) AND ON WHAT LEGAL BASIS?
We process personal data in accordance with the provisions of the EU's General Data Protection Regulation (GDPR).
a) To fulfil contractual obligations (Article 6(1.)(b) GDPR)
The processing of data can take place in the context of executing contracts with you as our customer or in order to implement pre-contractual measures.
b) in the balancing of interests (Article 6(1.)(f) GDPR)
If required, we can process your data beyond the actual fulfilment of the contract to safeguard our or a third party's legitimate interests.
- reviewing and optimising the processes of requirements analysis for the purpose of direct customer contact;
- advertising or market and opinion research insofar as you have not objected to the use of your data;
- asserting legal claims and defence in the event of legal disputes;
- safeguarding IT security and IT operations within the company, and
- measures to control business processes and develop services and products
c) based on your consent (Article 6(1.)(a) GDPR)
Once you have agreed to the processing of personal data for specific purposes (e.g. for marketing purposes, receipt of newsletters), the legitimacy of such processing shall be deemed to be given based on your consent.
d) based on legal requirements (Article 6(1.)(c) GDPR) or in the public interest (Article 6(1.)(e) GDPR)
In addition, we are subject to various legal obligations, i.e. statutory requirements (e.g. tax laws). The purposes of processing include the fulfilment of fiscal inspection and reporting requirements, and much more.
2. WHAT DOES THIS MEAN PRECISELY IN RELATION TO THE PROVISION OF THIS WEBSITE AND THE SERVICES AVAILABLE THEREIN?
2.1. PROVISION OF THE WEBSITE AND CREATION OF LOG FILES
Each time our website is accessed, our system automatically collects data and information from the accessing computer. The following data are collected:
- information about the browser type and the version used;
- the user's operating system;
- the user's internet service provider;
- the user's ip address;
- date and time of access;
- websites from which the user's system accesses our website, and websites accessed by the user's system via our website.
The data are also stored in the log files of our system. These data are not stored together with other personal data of the user. The legal basis for the temporary storage of data in log files are our legitimate interests. Temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. To do this, the user's IP address must be kept for the duration of the session. Storage in log files takes place to ensure the functionality of the website. In addition, the data are used to optimise the website and to ensure the security of our IT systems. An evaluation of the data for marketing purposes does not take place in this instance.
The data are deleted immediately when no longer required for the purpose of collection. In terms of data collection for the provision of the website, this is the case when the respective session has ended.
Data collection for the provision of the website and data storage in log files is essential for the operation of the website. Consequently, the user has no opportunity to opt out.
2.2. COOKIES AND SIMILAR TECHNOLOGIES
2.2.1. TECHNICALLY REQUIRED COOKIES
Among other things, we use technically required cookies. These are cookies that are merely required for the collection of information on our web pages in order to provide a service requested or desired by you, the user. Here, the following data are stored and transmitted in the cookies:
- language settings
- data in the download list
- login information
- session ID
2.2.2. OTHER COOKIES, E.G. FOR WEB ANALYSIS SERVICES
Analysis cookies are used for the purpose of improving the quality of our website and its content. Using analysis cookies informs us how our website is used, enabling us to make continuous improvements to our services. Furthermore, these purposes constitute our legitimate interest in the processing of your personal data pursuant to Article 6(1.)(f) GDPR.
The provider of this website uses the services of the Hamburg (Germany) based etracker GmbH to analyse usage data. Here, cookies are used which enable a statistical analysis of this website’s use by its visitors, as well as the display of usage-relevant content or advertising. Cookies are small text files that are stored by the internet browser on the user's device. etracker cookies do not contain any information that could identify a user.
The data generated with etracker are processed and stored by etracker solely in Germany on behalf of the provider of this website and are thus subject to stringent German and European data protection laws and standards. In this regard, etracker has been checked, certified and awarded the data protection seal of approval.
The data are processed on the legal basis of Article 6(1.)(f) (legitimate interest) GDPR. Our legitimate interest is the optimisation of our online services and our website. As the privacy of our visitors is very important to us, etracker anonymises the IP address as early as possible and converts login or device IDs into a unique key not attributable to any person. etracker does not use it for any other purpose, combine it with other data or pass it on to third parties.
You can object to the type of data processing outlined above at any time provided it is related to your person. Your objection will not have any negative implications for you. Further information on data protection at etracker can be found here.
220.127.116.11. GOOGLE ANALYTICS
Google Analytics is used exclusively with IP anonymisation (IP masking) enabled. This means that the user's IP address is abbreviated by Google within Member States of the European Union or in the countries and territories of other signatories of the Agreement on the European Economic Area. Only in exceptional cases, e.g. technical failures in Europe, will the full IP address be sent to a Google server in the USA and abbreviated there.
In the case of the IP anonymisation method used by Google, the complete IP address is never written to a hard drive because the entire anonymisation occurs almost immediately after receiving the request in the main memory.
Google does not link the IP address transmitted by the user's browser with any other data held by Google. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website utilisation and internet usage (for providing functions for display adverts and Google Analytics reports on demographics and interests vis-à-vis the website operator, in particular).
Google may also transfer this information to third parties where required to do so by law or where such third parties process these data on Google’s behalf. This information will never contain personal data.
- Download and install the Google browser plug-in
You can also prevent the collection of data by Google Analytics by clicking the following link. An opt-out cookie is set, which prevents the future collection of your data when visiting this website: tools.google.com/dlpage/gaoptout.
- Disable Google Analytics
For more information on terms of service and data privacy, please visit https://www.google.de/analytics/terms/gb.html or https://policies.google.com/?hl=gb.
18.104.22.168. GOOGLE ADWORDS
As an AdWords customer, we use Google Conversion Tracking. This is an analysis service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; 'Google'). If you reach our website via a Google advert, Google AdWords will set a cookie on your device ('conversion cookie'). This cookie loses its validity after 30 days. It is not used for personal identification. If the cookie has not yet expired when the user visits certain pages on our website, we and Google can determine that someone clicked on the advert and was taken to our site. Every AdWords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers.
The information obtained by the conversion cookie serves to create conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers are informed of the total number of users who have clicked on their advert and were redirected to a page with a conversion tracking tag. However, no information is received that could be used to identify the users personally. If you do not wish to participate in the tracking process, you can prevent the placement of a cookie required for this by making a browser setting that generally disables the automatic placement of cookies, for example. You can also disable cookies for conversion tracking by configuring your browser to block cookies from the googleadservices.com domain.
For more information on data privacy at Google, please visit https://policies.google.com/?hl=gb. In addition, users can disable or object to the display of Google adverts, in full or in part, by visiting http://www.google.com/settings/ads (opt out).µ
2.3. PARTICIPATION IN PRIZE GAMES AND PRODUCT TESTS
On our website, we offer you the opportunity to register for prize games, product tests and other competitions (referred to hereinafter as 'promotions') by providing personal data. Here, the data are entered in an input mask and then transmitted to us and stored. The data are only forwarded to service providers that support us in the fulfilment of the aforementioned purposes.The following data are collected as part of the registration process:
- first name
- last name
- email address
- building number
- prize game question
In addition, the following data are stored at the time of registration:
- quiz ID
- date and time of registration
You give your consent to the processing of these data as part of the registration process. The legal basis for processing your data, when consent is provided, is Article 6(1.)(a) GDPR.You may cancel your registration at any time. You may also have the data stored about you modified at any time. The data are deleted immediately when no longer required for the purpose of collection. This is the case for data collected during the registration process if the promotion has ceased or the statutory retention periods have expired. As a user, you may opt out of the promotion at any time. To do this, please send an email to email@example.com. We will then delete all the data specified by you, unless statutory retention periods prevent us from doing so.
2.4. CONTACT FORM AND EMAIL CONTACT
Our website contains contact forms that can be used for electronic communication. If you make use of this option, then the data entered in the input mask will be transmitted to us and stored. Such data include:
- first name
- middle name
- last name
- email address
- road and building number
- phone number (queries)
- your message/question
As part of the sending operation, your consent will be obtained and you will be referred to this Data Privacy Statement for the processing of your data.
Alternatively, contact can be initiated using the email address provided. In this case, the personal data transmitted with your email address will be stored. Data will not be passed on to third parties in this instance. It will only be used for the purpose of processing the correspondence.
The legal basis for the processing of data with your consent is Article 6(1.)(a) GDPR. The legal basis for the processing of data transmitted when sending an email are our legitimate interests. If the email contact is geared towards the conclusion of a contract, then the additional legal basis for processing shall be Article 6(1.)(b) GDPR.
The processing of personal data in the input mask is for the sole purpose of facilitating communication. The legitimate interest also concerns the processing of data in the case of communication by email. The remaining personal data processed during the sending operation are used to prevent misuse of the contact form and to ensure the security of our IT systems.
The data will be deleted if no longer required for the purpose of its collection. This is the case for personal data entered in the input mask of the contact form and data sent by email if the respective correspondence with you, the user, has concluded. This is the case where circumstances make clear that the matter in question has been resolved. You may withdraw your consent to the processing of personal data at any time. You may object to the storage of your personal data at any time by sending us an email. Correspondence cannot be continued in such cases. To do this, please send an email to firstname.lastname@example.org. All personal data stored during this period of communication will be deleted in such cases, unless statutory retention periods apply at the time.
2.5. DISCLOSURE OF PERSONAL DATA TO SERVICE PROVIDERS
When making use of the technical support services of our contract partners or during co-operation with our hosting partners, for example, it is possible that personal data may be viewed by these service providers.We currently co-operate with the below service providers for the following reasons:
Episerver: Email forwarder
Episerver is an email marketing service provider based in Berlin, among other places. We use this partner for sending newsletters (see section 2.4) and campaign emails, for example. Episerver data protection information can be found at: https://www.episerver.de/legal/privacy-statement/.
Adacor and Host Europe: Hosting
Adacor is our Essen-based hosting partner. Adacor's data centres are located in Frankfurt am Main. You can access the data protection information here: https://www.adacor.com/datenschutz/.
Nexum: Administrative, troubleshooting and support services
Nexum is our IT consultant. The company is based in Germany. You can find the data privacy statement here: https://www.nexum.de/datenschutz.If your data are processed by these service providers, it will normally only be data that you have made available to us, e.g. for making contact electronically or other reasons mentioned above.The legal basis for the temporary processing of your data for the above purposes are our legitimate interests (Article 6(1.)(f) GDPR). We would not be able to provide you with the website and services offered if we did not co-operate with our service providers.Processing the personal data enables us to continue corresponding with you by email and to offer and make available our website.The data will be deleted if no longer required for the purpose of its collection. Accordingly, in the case of a support service, the data are deleted immediately after completion by the service provider. In this regard, please also note the information on the descriptions mentioned in section 2 concerning data processing, as well as the options of objection and disposal.
2.6. USE OF GOOGLE MAPS FOR POSTCODE SEARCHES AND CALCULATING ROUTES
We make use of the Google Maps service on this website. This makes it possible for us to display interactive maps directly on the website and enable you to use the map function easily.When you visit this website, Google receives information that you have opened the corresponding subpage of our website. In addition, the following data are transmitted:
- IP address of querying computer;
- date and time of access;
- name and URL of retrieved file;
- website from which access is made (referrer URL), and
- the browser used and possibly your computer's operating system, as well as the name of your access provider.
This takes place regardless of whether or not Google has provided a user account that you are logged on with. If you have logged on at Google, your data will be directly associated with your account. If you do not wish for association with your profile on Google to take place, then you must log out before activating the button. Google stores your data in the form of usage profiles. It then uses the data for advertising, market research and/or the demand-driven design of its website. The main purpose of assessments like this (even for users not logged on) is to provide demand-driven advertising and to inform other social network users about your activities on our website. You have the right to object to the creation of such user profiles, which must be lodged with Google directly.
3. WHAT RIGHTS CAN YOU ASSERT?
You have several rights concerning the information we hold about you. We would like to inform you that you have the right to:
- obtain confirmation that we are processing your personal data and request a copy of the personal data we hold about you;
- ask that we update the personal data we hold about you, or correct such personal data that you think is incorrect or incomplete;
- ask that we delete personal data that we hold about you, or restrict the way in which we use such personal data if you believe that there is no (longer a) lawful ground for us to process it;
- withdraw consent to our processing of your personal data (to the extent such processing is based on consent). Please note that such a withdrawal only applies to the future. Processing that has taken place prior to consent being given is not affected by this.;
- receive a copy of the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit such personal data to another party (to the extent the processing is based on consent or a contract);
- object to our processing of your personal data for which we use legitimate interest as a legal basis, in which case we will cease the processing unless we have compelling legitimate grounds for the processing (see also below under 6).
You have also the right to object at any time to the processing of personal data for direct marketing. If you do not want to continue receiving any direct marketing from us, you can contact us (see below) or click on the unsubscribe function in any such communication. In that event, the personal data shall no longer be processed for such purposes.If you are unhappy with the way we have handled your personal data or any privacy query or request that you have raised with us, you have a right to complain to the Data Protection Authority (“DPA”) in your jurisdiction. If you would like to be directed to the appropriate DPA, please contact us.Please contact our data protection officer to exercise your rights for queries in this regard.
4. DO I HAVE TO PROVIDE MY PERSONAL DATA?
In the context of our business relationship, you must provide such personal data as are required for the establishment and implementation of a business relationship and for the fulfilment of associated contractual obligations or for whose collection we are legally required. We would normally be forced to refuse conclusion of the contract or execution of the order or unable to continue implementing an existing contract and possibly have to terminate it without these data.
5. IS THERE AUTOMATED DECISION-MAKING?
No. For the establishment and implementation of business relationships, at present, we do not use any fully-automated decision-making processes pursuant to Article 22 GDPR. Profiling does not take place.
6. INFORMATION ON YOUR RIGHT TO OBJECT ACCORDING TO ARTICLE 21 GDPR
Right to object based on an individual case
You have a permanent right to object – on grounds relating to your particular situation – to the processing of personal data concerning you, which is based on Article 6(1.)(e) GDPR (data processing in the public interest) and Article 6(1.)(f) GDPR (data processing based on legitimate interests). That also applies to profiling based on this provision within the meaning of Article 4(4) GDPR.We shall no longer process your personal data if you lodge an objection, unless we can demonstrate compelling legitimate grounds for its processing, which override your interests, rights and freedoms or such processing is used for the establishment, exercise or defence of legal claims.
Recipient of the objection
The objection may be filed without any form requirement using the subject 'Objection' and specifying your name, address and date of birth, and should be sent to:
COMPO Benelux nv
Venecolaan 56B-9880 Deinze
+32(0)9/311 00 email@example.com
7. MORE INFORMATION
If you require information not contained in this Data Privacy Statement or if you would like to receive additional information at a later date, please contact our data protection officer, who will be pleased to assist.